Moments of Truth

Claims are where trust is tested. DSB Claims ensures your brand shows up professionally — 24/7/365 — so your clients feel supported and your team stays focused on growth.

Read some recent examples of how DSB Claims ensured the Moment of Trust was a positive one… for our clients, and policyholders.

Car Rental Confidence

A policyholder was told they owed five extra days of car rental charges.

But they did everything right:
✅ Returned the car early
✅ Followed the process
✅ Communicated clearly

DSB’s broker-branded claims service stepped in, worked with the insurer and rental company, and corrected the misunderstanding.

And the policyholder thanked the broker.

That’s claims advocacy.
That’s the Moment of Truth.
Loyalty is earned at claim time.

Broker Partner Trusted Leadership

A major fire loss happened after hours.

DSB’s broker-branded claims service responded immediately — engaging a local restoration partner, updating broker systems, and informing brokerage leadership in real time.

Because of that fast response, the brokerage president was able to personally reach out to the policyholder right away — not days later.

That’s how brokerages differentiate.
Not by outsourcing responsibility… but by showing up with leadership.

That’s trusted leadership.
That’s the Moment of Truth.
Loyalty is earned at claim time.

Food for Thought

A policyholder suffered a loss of catering food stored in a freezer they did not own — triggering two different policies.

The claim was first assigned to the wrong policy by the insurer, and then denied.

DSB’s broker-branded claims service stepped in, advocated for the insured, and secured the right outcome:

✅ Coverage clarified
✅ Claim payment adjusted
✅ Policyholder protected

That’s claims advocacy.
That’s the Moment of Truth.
Loyalty is earned at claim time.

From Burgled to Protected

At 2am on a Sunday, a policyholder called to report a commercial burglary.

DSB’s broker-branded claims service responded immediately:

✅ Security arranged
✅ Site boarded up
✅ Emergency cleaning mobilized

A DSB adjuster attended the scene to inspect the damage and support the policyholder in real time.

Within 24 hours, a detailed report was delivered to both the broker partner and insurer.

That’s an elevated claims experience.
That’s the Moment of Truth.
Loyalty is earned at claim time.