CLAIM MANAGEMENT SERVICES FOR INSURANCE BROKERAGES
Enhance Your Services: 24/7/365.
After a claim event, clients are desperate for an urgent response; and we will be there to respond, comfort, and provide immediate informed care. When your customers need to make a claim, a “real person,” positioned as one of your dedicated claim advisors or adjusters will answer the phone every time: 24 hours a day, 7 days a week, 365 days a year.
We support your clients throughout the claim process.
Extend Your Brand. Expand Your Equity.
Our mission is simple: we want to create a better claim experience for your clientele, in order to increase your client retention, acquisition, and profitability.
Our goal is to change the industry by bringing empathy into the claim experience. We provide an intimate, branded, specialized claim service – available 24/7/365 – that makes the claim experience as positive as it can possibly be for your valued clientele.
“Claim service should be rooted in delivering an outstanding customer experience.”
- Dara Banga, President, Founder & Chief Adjusting Officer
Prioritize Customer Relationships. Increase Customer Retention.
When we support your clients throughout the claim process, we provide a more positive customer experience at the time of a claim, which creates a stronger business (and personal) relationship between the broker, and the client. This helps sustain relationships for the brokerage, which enhances the high-level customer retention essential for growth, success, and profitability.
"Since working with Dara and his team, our retention has risen to 95%. This unprecedented number demonstrates that our claims department (operated by DSB Claims) is an enormous success for us, for our clients, and for our brokers."
- J.C., CIP / Managing Director of Sales / Partner, & Former IBAO President
Add Value. Grow Your Business.
Through our Broker Claim Administration Program, we effectively become the claims department for your brokerage – overseeing every type of claim on your behalf. Our service will take care of all the claim handling details for you.
This will grant you and your team the freedom required to focus on customer retention and satisfaction, in addition to prospecting, and researching the needs of existing or potential customers in order to support the growth of your brokerage.
As an extension of your company, we will always be there for your client when they have a claim.
Book Your Claims Management Consultation for Brokerages
Value-added counselling, at no cost to you.
To demonstrate our dedication to supporting brokerages, DSB Claims is pleased to offer a complimentary Claims Management Consultation.
We know that brokers can deal with many different carriers or markets at once; and we understand the claims challenges you face.
To book your Claims Management Consultation at no cost or obligation, contact:
Dara Banga
dara.banga@dsbclaims.com