Join Us.

There are jobs, and then there are careers.

A career is the chance to do something meaningful. The opportunity to challenge yourself and learn new skills. Surround yourself with motivated, ambitious, and smart people. That’s the kind of work you can expect at DSB Claims.

DSB knows that success depends on building a world-class team and we invite you to consider putting your talents to work, building a successful career at DSB working alongside other talented, highly motivated individuals.

What are you looking for in your career?

  • Challenging work that stretches your capabilities, so you continue to learn and progress 

  • Opportunities to excel and build your expertise

  • A work environment that respects individuality and promotes teamwork

  • Communication and feedback

  • Mentors who will share their expertise and support the development of your skills 

  • Compensation that is reflective of your efforts

  • A progressive company that is growing, passionate and takes pride in its work

At DSB Claims Solutions, we check off all those boxes and more. We pride ourselves in being high-performing claims professionals and our commitment to providing exceptional customer service sets us apart.  We are one of just a few Canadian independent adjusting firms with specialized expertise and we’re looking for you to join us.

CURRENT POSTINGS

Bilingual Overnight Claims Intake Representative

Brampton, ON L6X 1A1 • Hybrid work
From $20 an hour - Permanent, Part-time

As our Bilingual Overnight Claims Intake Representative, you’ll be the calm voice in an emergency - leading the first response with empathetic intake, smart triaging, and rapid notification/dispatching to the right branch, adjuster, or restoration partner.

  • Receive inbound emergency claim calls, verify caller and/or policyholder identity, and capture loss details in the phone and ticketing system in real time.

  • Assess claim urgency and notify the appropriate branch, adjuster, or restoration vendor

  • Dispatch vendors or adjusters after-hours and provide concise situational briefings and follow ups.

  • Document all interactions accurately, attaching photos or recordings as required.

  • Monitor the shared inbox and update the ticketing system to ensure no inquiry is missed.

  • Maintain queue KPIs

  • Perform other assigned nightly administrative tasks as requested.

This position requires flexibility with working hours on a seven (7) day rotating schedule between the hours of 11:00 a.m. and 7:00 a.m., including weekends and statutory holidays, with flexibility to support changing customer demand and business needs.

Qualifications

  • Post-secondary education or a combination of relevant education and on-the-job experience.

  • Bilingual in English and French

  • Minimum 1-year customer service and administrative experience

  • Insurance adjusting industry or broker claims experience an asset.

  • Actively pursuing CIP designation preferred or willingness to enroll in and complete the CIP curriculum within the specified FSCO timeline.

  • Ability and willingness to work overnight shifts, weekends, and statutory holidays.

Technical Skills

  • Minimum 45 WPM typing speed with high accuracy.

  • Proficiency with call‑centre and CRM, support desk or customer support platforms (Zoho Desk) and Microsoft Office suite.

  • Ability to navigate multiple systems/screens simultaneously while engaging callers.

Core Competencies

  • Empathy and calm under pressure while speaking with distressed callers.

  • Clear, professional verbal and written communication.

  • Meticulous attention to detail and accuracy.

Job Types: Part-time, Permanent

Pay: From $20.00 per hour

Education:

  • DCS / DEC (preferred)

Experience:

  • Customer service: 1 year (required)

  • Administrative: 1 year (preferred)

Language:

  • French (required)

Work Location: Hybrid remote in Brampton, ON L6X 1A1

Apply Now