Broker Claims Administration Service delivers the broker’s service promise to their customers.
We create a single point of contact for the broker customer providing them with claim information and advocacy that empowers them throughout the claim process.
From the moment we talked with your claims agent we were assured that we were in good hands and that we would be looked after. I was given a claim number at that time and told a claims adjuster would see us tomorrow. At 8:30 am the next day, DSB was at the door introducing themselves as our adjuster. By noon a cleanup/drying crew was at work and the recovery had begun. I am writing this note to you to tell you that every company and individual person involved in repairing our home was excellent to work with and delivered the highest standard of service and performance that one could ask for or expect
- Peter and Marilee
The Broker Claim Administration Service is available 24/7/365. Your clients need an urgent response when they have a claim. We provide immediate access to informed, compassionate claim advisors who will work with your client to document the details of the claim and set claim process expectations.
A prompt, empathetic informed response to claims notifications provides your client with peace of mind and helps to ease their stress and uncertainty. Your brand service promise is always available to your clients.
We provide regular updates to your client and your broker team throughout the claim process.
We provide advice and act as intermediaries between your clients and the insurance company, minimizing potential misunderstandings and reducing customer complaints while positively building your brand.
The Broker Claim Administration Service has an after- hours 24/7/365 property claim service at no extra cost. If a property claim is reported after hours, holidays or on week ends, a DSB Claims adjuster will be dispatched to the home or business of your clients arriving within 60-120 minutes. A detailed report will be created and delivered to the broker within 24 hours. The broker can use this report to review the loss with their client. We will report the claim details to the carrier as a service to the broker.
At DSB Claims, we are leaders in relationship building. We understand that we are in business with people and not organizations and this core belief is at the heart of every action we take.
Our goal is to create a positive claim experience for the broker client through accessible, knowledgeable, empathetic and broker branded claims advocacy.
Acting as an extension of your team, our outstanding Brokers’ Claim Administration Service contributes to your client’s satisfaction and retention.
